When I was working at a small web development shop in Iceland, we developed a lot of applications. Some of those applications were used by what you would consider the “older generation” and/or “normal users”. Working at a small company like that you need to wear many hats, so usually what would happen is that I would end up teaching the end users to use most of the applications I developed.
I really hated it and I’m guessing most developers do, however, I would also say that it taught me a lot at the same time. It would even be safe to say that it shaped how I see user interfaces today.
In this post I try to cover a few of the common patterns that I noticed among users with less computer understanding.
